Effective Date: May 17, 2025

Thank you for shopping with NJLP Design. This Return Policy outlines the conditions under which returns, exchanges, and replacements may be accepted.

Return Eligibility

Because all items at NJLP Design are made to order, we do not accept returns or exchanges for reasons such as incorrect sizing, change of mind, or buyer’s remorse.

Damaged or Defective Items

We take pride in the quality of our products. If your item arrives damaged or defective, we are happy to offer a replacement.

To report a damaged or defective product, please:

  • Contact us via the contact us page within 7 days of receiving your item

  • Include your order number, a brief description, and clear photos of the issue

Once verified, a replacement will be issued at no additional cost. We do not issue refunds for damaged or defective items — replacements only.

Lost or Stolen Packages

If your package is marked as “delivered” but you have not received it:

  • Please first check with your neighbors and your local delivery service

  • If the issue persists, contact us at via the contact us page.

Please note that NJLP Design is not responsible for packages lost or stolen after confirmed delivery.

Cancellations

Orders may be canceled within 12 hours of purchase. After that time, production begins and the order cannot be canceled.

Contact Us

If you have any questions or concerns regarding this Return Policy, please contact us via the contact form on our website.

Thank you for supporting NJLP Design and our commitment to quality, creativity, and customer care.

Gray hoodie with a small car illustration on the front
Dark green baseball cap with an embroidered image of an off-road vehicle on the front.
Brown beanie hat with embroidered SUV design on the front.